Editor's note: On July 31, NCR published a commentary from Clete Kiley about Hyatt. The hotel chain has written a response to the opinion piece, which follows.
At Hyatt, the satisfaction and well-being of our associates is fundamental to the success of our business because they are the ones who provide hospitality to our guests. Hyatt provides industry-leading wage and benefits packages, maintains an outstanding workplace safety record and is a recognized leader in promoting a diverse work force. That is why the average tenure of Hyatt housekeepers in the U.S. is more than 12 years, why there are more than 20,000 Hyatt associates throughout the U.S. who have been with the company for more than 10 years, and why Hyatt is consistently distinguished as a great place to work in independent surveys of our associates, including our housekeepers.